A General Hotel Room, example !
Soft furnishing items should be removed to reduce the risk.
Start with the employees , make sure they are healthy.
Develop your plan.
Will you clean an occupied room?
How long will you leave the room empty after the guest checks out
Guests still want a personalised service.
Dont forget Passion and Human Interaction is still possible just in a different way .
Each room will be provided with a kit which includes the following:
Pack of tissues
Create a plan of the hotel room and highlight touch points for cleaning routine.
Document Cleaning & Disinfection areas.
Room Key Sanitized
Portier Phone access for Room Services and information ( staff need training on how to use this)
As you are aware, the hotel already has a stringent cleanliness, health & safety protocol that meets and exceeds normal standards but now we are going one step higher .
Hospital Grade Disinfectant
Remember its also quite a culture shock for associates to now be working in these conditions so we should not forget the associates well being .
The guest wants to feel like the room is safe and secure, Its physiological, we have to reassure guests with empathy and compassion. Keep upto date and keep everyone informed of what is going on.
Rooms will be sprayed after every guest visit and there's no need to worry about odor or a wet residue.
The disinfectant dries in about 10 minutes.
Rooms Keys will be sanitized and some companies will use ultraviolet light . Signs in the public areas regarding current measures social distancing etc
Train housekeeping staff to use the disinfectants safely and correctly. Staff should wear gloves when cleaning. Many of these cleaning products need to remain on hard surfaces for several minutes in order to work. Follow the manufacturer's instructions .
Before the guest enters the hotel ,there is a non intrusive temperature check for associates and guests.
The guest has already received vital information about what measures are in place before they arrive.
Hygiene Champions are always with in the lobby area .
Providing a safe and secure environment
Before entering the hotel there will be a simple signage explaining precautions.
Portier Phones are the single touchpoint needed in hotel rooms and they promote contactless engagement between guests and staff, delivering signficant benefit to both parties in the process .
Hotels Leverage the Portier Platform to generate more on-site revenues from guests, keep sanitization procedures efficient, and to educate guests about dos and dont's in light of the current pandemic
The advantage over other guest -facing technologies is that Portier is an eco-system, not just an app. From one place, the benefits of hundreds of apps, the connectivity of other solutions and full digitization is provided.
We can work with you through VR , Mobile, Tablet and offer face to face training .
Please contact Mike from Portier or contact me :) and I will introduce you.
Chief Revenue Officer
Enable hotel partners to create the
best guest experience for travelers by…
Amplifying responsiveness and increasing
efficiency of existing guess services in order to…
Drive incremental hotel revenues, improve cost
efficiency, and gather positive feedback
“With Portier at our disposal, we’ve been able to significantly increase our engagement with guests. Travelers visiting cities like Paris spend very little time at the hotel, but engagement with them is crucial yet challenging.”
Christian Hoehn - GM at W Paris-Opera
Hotel Marketing & Promotional Materials
White-labelled Portier City Guide
Samsung Phone with Hotel-Branded Casing
Unlimited 4G Data (plus hotspot)
Unlimited Local & International Calls
Tailored Phone Configuration
Browser-Based Portal (enabling hotel partners to
update all types of information)
Content Management System (CMS) enables
Over-the-Air Device & Content Updates
Data Analytics to Capture Detailed
Deal with Guest Requests Faster and Delight
Clients with Uninterrupted Staff Availability
Group Guests with Selected Staff to Deal with
Special Circumstances like VIP Handling
Let Guests and Staff Share Location, Photos,
Videos, Send Voice Messages via Portier Chat .
Associates temperature should be taken on arrival at the hotel and 3-4 hours later, not only for their own safety but to provide a positive message to guests and associates.
Electrostatic Sprays and Thermal Sprays are recommended.
Make sure all associates have PPE available to them .